Our boxes do not require a signature upon delivery and can safely sit outside for about 12 hours before any thawing may occur.  When placing your order, please be sure to leave any special delivery notes for the driver as to where you would like the package left in the Notes for the delivery driver section of the order form:

 

Notes for driver

 
This space is helpful in letting the driver know you would like the box left behind a gate, at the back door, etc.  While we can’t guarantee that he carrier will comply, we will definitely make sure that the note is added to the packages and address any issues with the carrier if the instructions aren’t followed.

 

 
Important information for business address:  We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  We do not have any information on when your business is open/closed etc. and are not able to account for this when shipping.   Carriers delivery on evenings and weekends and we aren’t able to guarantee delivery on a certain date or time.  Should your package be delivered to a business address when it isn’t open, we aren’t able to guarantee the order beyond the 12 hour window of retrieval.

Our meat is flash frozen at the peak of freshness and individually packaged and labeled.  The cuts are placed inside a reusable insulated shopping tote and tucked into a box that has an eco-friendly liner to keep the contents cold.  All of our boxes are packaged with a specific amount of dry ice. The amount of dry ice is carefully calculated based on your geographic location/guaranteed carrier delivery time. When retrieved on the guaranteed delivery date, the dry ice may be completely evaporated, but your meat should still be frozen or at a safe temperature for freezing.  See below for important information on the safe handling of dry ice.

 

 

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Our eco-coolers are made with a 100%recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

 

 

Important information on the safe handling of dry ice: Each order contains dry ice as noted above and the bag that contains the dry ice is clearly labeled.  Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   Always handle dry ice with care and wear protective cloth or leather gloves whenever touching it (an oven mitt or towel will work). If touched briefly it is harmless, but prolonged contact with the skin can freeze cells and cause injury similar to a burn.

You can cancel your membership by emailing [email protected] prior to your next invoicing date.

If you would like to change the date your are invoiced, you can do so by clicking Subscription Schedule located under the Options tab in your account prior to your next invoice date.

 

Subscription schedule

 

If you would like to change the frequency your box is delivered or the type of box you receive, you can do so by clicking Change Plan To located under Subscriptions prior to your next invoice date.

 

Change plan

 

Please note that we can not guarantee changes that are made after the invoice date and/or the order has been sent to the processor.  

 

 

The weight varies month to month depending on the selection of cuts received. Each box contains approximately 7 – 10 lbs of meat.

Each box contains enough meat for approximately 20 servings at a portion size of 5-8 ounces.

Ground shipping is free to the contiguous 48 states.  We ship via UPS or FedEx depending on your geographic location and transit time.
We are actively looking into adding the ability to deliver to Canada, Alaska, and Hawaii.  We hope to be able to offer delivery to these areas in the near future.

In the meantime, here is a great resource for free range you may find helpful:

Canada: http://www.eatwild.com/products/canada.html

Alaska:  http://www.eatwild.com/products/alaska.html

Hawaii: http://www.eatwild.com/products/hawaii.html

 

To change your payment/card information click Edit Card & Billing Address located in your account under Billing Information.

 

Update card

 

 

A window will pop up and you can enter your new card information/billing address.  When done, click add card and you should be all set.

Yes. Our team spends countless hours curating the individual boxes you receive monthly. We choose the best possible combinations while ensuring a wide variety of high quality beef. For example, a box might come with top sirloin cuts, short ribs, ground beef, and sirloin tips.

DIET – It’s far more expensive for farmers to feed cattle purely grass and forage than it is for them to feed cattle cheap fat fillers like corn, soy, and animal byproducts. Maintaining healthy soil and high-quality grasses is a costly but critical practice for producing tasty and healthy beef.

 
LAND – Grass-fed farmers need to own and maintain significantly more land for their cattle to graze compared to grain-fed farmers who pack their cattle into cramped feedlots.

 
TURNOVER – Grain-fed cattle take 16 – 18 months to reach weight whereas grass-fed cattle typically take 20 – 22 months. This is because most grain-fed cattle are quickly fattened up with starchy fillers and growth hormones. While grass-fed cattle eat only grass and forage and never receive growth hormones. At scale this time gap leads to significantly higher turnaround and profits for grain-fed farmers.

You can view available addon (recurring) and specials (one time delivery) items by clicking Addons under the Options tab in your account.

 

Addons

You can change your delivery date at any time prior to your next invoicing date by clicking Subscription Schedule located under the Options tab in your account.

 

Subscription schedule

 

Please note that we ship Mon-Wed only. Your order will ship accordingly for delivery by Friday depending on your geographic location and transit time. We avoid delivering on Saturdays when at all possible, but may do so if there is a holiday or unforeseen event. We take every precaution to send out notification should this be the case.

 

If you don’t see the date you are looking for as an option, please email [email protected] and one of our agents will be happy to assist you.

We ship Monday – Wednesday out of WI. If your order is placed on a Wednesday – Thursday you can expect the order to ship the following Monday in most cases.  We do our best to deliver on weekdays only, but in the event there is a holiday during your shipping week or there is an unforeseen event that causes a delay, we may ship for delivery on a Saturday if this is available in your area.  We do recommend that you use your home address for shipping to avoid any shipping issues due to limited business hours and closures due to holidays.  Orders are packed to sustain their frozen state up to the guaranteed delivery date and once delivered can sit for about 12 hours before being retrieved.  After 12 hours, the order may begin to thaw as the dry ice evaporates, so we do recommend that you retrieve the order on the day it was delivered.

 

Once your order is in transit you will receive an email with the tracking number titled Your Next ButcherBox is on its way! This email is transmitted the morning after the order ships at approximately 7:00 am EDT and the tracking is also added to your account under Options/Shipments at that time.

 

Shipments

 

You will also receive a follow up email the next day with the tracking number titled ButcherBox Shipping Reminder.

 

If you believe your order has shipped and you have not received notification, please check your spam folder. We run checks daily to ensure that all tracking was successfully transmitted.
If you have not received the email and believe your order has/should have shipped, please feel free to email [email protected] for an update on your order status.

 

Your order invoices on the same date each month, which is the date of order.  For accounts that are set up every 2 or 3 months, it is the same date on the corresponding delivery month.

 

Example:

  • You order an All Beef monthly plan today (10/28/16)
  • Your next invoice date is 11/28/16 and so on

 

  • You order a Beef & Pork box every 2 months today (10/28/16)
  • Your next invoice date is 12/28/16

 

  • You order a Mixed box today (10/28/16)
  • Your next invoice date is 1/28/17

Approximately 24 hours after the order invoices, it is sent to our processor where it is picked for delivery and a carrier label is created for shipment.
If you would like to make any changes to your account, please do so prior to the next invoice date either via your account or by writing to [email protected]

We accept all major credit and debit cards.

IMPORTANT MESSAGE:  We’re experiencing a delay, but will be in touch as soon as possible. You should hear from us within 48-72 business hours. In the meantime, may find the answers you’re looking for here in our FAQ.  Please help us keep the ticket load down by sending only one email request.  If this is a time sensitive issue and you haven’t received a response as outlined above please reach out to us with URGENT in the subject line.

 

 

We’ve found that the best way to streamline support is via email.  You can contact us 24/7 at [email protected].   We are working on adding phone support and  hope to have this in place very soon, in the meantime you are welcome to leave us a voicemail at 607-BUTCHER (288-2437).  When leaving a voicemail, please be sure to provide your first and last name and the email address that you used to place your order.  Spelling out this information is helpful to the agent viewing the request.  Please also specify if your order is a subscription, gift, GILT, or Groupon.

 

 

Thank you so much for your patience and understanding.  We look forward to talking to you soon.

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when retrieved on the guaranteed delivery date.

 

If your shipment arrives late or is damaged and has thawed to an unsafe temperature, please [email protected] a description of  the issue and a photo(s) of the item(s) in question for assessment within seven (7) days of the order being received. Since we are a mail order service and aren’t able to physically access the product, photos are required to help us see what you are experiencing and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Photos are also required should we need to file a claim with the carrier and and these filings are time sensitive.

 

We strive to provide a great selection of quality product delivered to your door every month.

 

If you aren’t satisfied with an item received or experience any packaging issues, please [email protected] a description of  the issue and a photo(s) of the item in question & packing slip for assessment.   Since we are a mail order service and aren’t able to physically access the product, photos are necessary to help us see what you are experiencing and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.

 

We are happy to make changes to your order at any time prior to your invoice date. Once the order invoices, it is sent to our processor and picked for shipping.  If your order has shipped, we aren’t always able to alter the delivery and the order can not be cancelled as it is perishable.  If we are able to alter a delivery address, at least one extra transit day is added.  When this occurs, we can not guarantee that the order will arrive frozen.

 

 

If your order has shipped via FedEx – please try contacting them directly to make any changes.

 

FedEx customer support can be reached here
FedEx offers a delivery manager service with many options available.  You can access this feature and sign up here

 

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.


 

If your order has shipped via UPS – please try contacting them directly to make any changes.
UPS customer support can be reached here

 

UPS offers a delivery manager with many available options.  You can access this feature and sign up here

 

If you are unable to resolve your delivery requests with the carrier directly, please email [email protected] for assistance.  We will do our best to help you get an appropriate resolution.

 

While we do our best to ensure weekday delivery, there are times when this isn’t possible such as with weekday holidays and unforeseen events related to weather, etc.

 

 

We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  We do not have any information on when a business is open/closed etc. and are not able to account for this when shipping.   Carriers delivery on evenings and weekends and we aren’t able to guarantee delivery on a certain date or time.  Should your package be delivered to a business address when it isn’t open, we aren’t able to guarantee the order beyond the 12 hour window of retrieval.

 

 
Our boxes do not require a signature upon delivery and can safely sit outside for about 12 hours before any thawing may occur.   When placing your order, please be sure to leave any special delivery notes for the driver as to where you would like the package left in the Notes for the delivery driver section of the order form:

 

 

Notes for driver

We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when retrieved on the guaranteed delivery date.

 

If your shipment arrives late due to carrier issues and is damaged/thawed to an unsafe temperature, please [email protected] a description of  the issue and a photo(s) of the item(s) in question for assessment within seven (7) days of the order being received.   Since we are a mail order service and aren’t able to physically access the product, photos are necessary to help us see what you are experiencing and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund.  Photos are also required should we need to file a claim with the carrier and and these filings are time sensitive.

 

Our eco-coolers are made with a 100% recycled bonded cotton to help reduce your environmental impact. Please check with your local recycling provider to check if they have the capacity to recycle this material locally.

Each order contains dry ice.  The bag that contains the dry ice is clearly labeled with large blue lettering.  In the event that the order is roughly handled and shifting occurs, it is possible for the dry ice to shift and some may fall out of the bag.

 

 
Dry Ice temperature is extremely cold at -109.3°F or -78.5°C.   You should always handle dry ice with care and wear protective cloth or leather gloves whenever touching it (an oven mitt or towel will work). If touched briefly it is harmless, but prolonged contact with the skin can freeze cells and cause injury similar to a burn.